Shipping policy

Last updated: 17 August 2026

Where we ship

Nuno Tomás Photography currently ships to:

  • Mainland Portugal;

  • Madeira and the Azores; and

  • supported countries within the European Union.

We do not currently ship to non-EU destinations such as the United Kingdom, Switzerland, Norway or Iceland.

Certain territories associated with European Union countries may also be unavailable where they require export or customs formalities.

The destinations available at checkout are the definitive list of countries and regions we currently serve.

Photography Shop shipping

Shipping for Photography Shop products is calculated according to:

  • destination;

  • total shipment weight; and

  • the applicable shipping zone.

The final shipping charge is displayed at checkout before payment.

Slow Light Club shipping

Shipping for Slow Light Club is already included in the product or membership price.

No additional Slow Light Club shipping charge is added at checkout for supported destinations.

Tracking

Our shipping services are selected to provide shipment tracking.

When an order is dispatched, tracking information will be added to the order where available.

Production time

Most photographic products are produced individually after an order is received.

Production time is separate from the carrier's transit time.

Any delivery estimate shown at checkout normally refers to transit after dispatch and should not be interpreted as a guaranteed delivery date.

Slow Light Club dispatch

Slow Light Club issues are produced and dispatched according to the relevant monthly issue schedule.

Recurring membership billing and physical dispatch are separate processes.

Delays

Postal and carrier delivery estimates are indicative.

Delivery can be affected by circumstances outside our reasonable control, including:

  • transport disruption;

  • weather;

  • peak postal periods;

  • local delivery restrictions; and

  • carrier operational delays.

If an order appears substantially delayed, contact shop@nunotomas.com and we will investigate using the available tracking information.

Incorrect addresses

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact us as quickly as possible.

Once an order has been dispatched, we may not be able to change its destination.

If an order is returned because the address provided by the customer was incorrect or incomplete, a new shipping charge may be required before the order is sent again.

This does not apply where the problem resulted from an error on our part.

Lost or damaged shipments

If tracking indicates that a shipment may be lost, or if an order arrives damaged, contact us at shop@nunotomas.com.

We may ask for photographs of the parcel, packaging and contents so that the issue can be investigated.

Your mandatory statutory rights remain unaffected.